A BPO client has consistently gone over their client's budgeted hours on a monthly
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A BPO client has consistently gone over their client's budgeted hours on a monthly

Situation

A BPO client has consistently gone over their client's budgeted hours on a monthly basis, averaging 13-28% over budget.  They have adjusted overall staffing levels, but still continue to struggle with meeting the daily budgeted hours required to meet service level at the daily level within the monthly budgeted hours.

What does this data represent?

What does this data tell you?

"What action would you take? What levers would you pull?"

"What questions or follow up data would you ask for?"

Data

Hint
ManagementData refers to individual facts, statistics, or items of information, often numeric. In a more technical sense, data are a set of values of qualitative or quantitative variables about one or more persons or objects, while a datum (singular of data) is a single value of a single variable. Although the terms "data" and "information" are often used interchangeably, this term has distinct me...
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