Policies, Terms and Conditions
· We understand your privacy concerns. Your help will remain reserved within company grounds and will not be shared with anyone else. Student personal information is handled only by our trustworthy employees.
· We process the right to unveil the information of student if demanded by law, court or in any case of judicial proceedings.
· If you are not satisfied with our services then we believe in offering you full refund if you provide us with evidence/proof of incorrect guidance. This proof should be provided/mailed to us within 15 days of help provided.
· If you want to cancel your current query then you can post another query of same amount. But if our expert has already started working on your query, refund is not applicable.
· Reward points are issued in case of cancellation.
- Please note, that the company can not be held responsible for your Bank Transfer fees, transfer anomalies, Payment Gateway Charges and/or possible delays occurring due to any Bank service issues.
- In other cases of return/cancellation, refund will be processed in the original mode of payment, which will be credited within 7-10 working days.
Shipping (deadline) Policy
- The solution/Notes/Analysis of the question/Project/Doubt will be provided to the client within the mentioned deadline.
- The minimum time period of providing the solution is 12 hours. The options of time delivery are within 15 hours, 1 day, 2 days, 3 days or 4 days which is initially selected by the client.
- With mutual acceptance and understanding of available time for client, the initial deadline can be increased.
- In case of revision work, expert takes at least 12 hours to complete the same as per his availability. However he will try his best to satisfy you. It is recommended to clients to enough ensure timeline to the tutor.
- A maximum of 3 revisions are allowed for free. Beyond which client has to pay additional. Our Experts do their best to resolve the query in first attempt or 1-2 revisions.
Terms and conditions
The terms 'Studywalk.com’ or 'us' or 'we' or ‘our’ refer to the owner of the website. The Terms ‘user’, ‘you’, ‘customer’, ‘client’ and ‘your’ refers to the individual that uses [Clients] or viewers of our website.
The only medium for communicating with us is the electronic media that is via emails, chats or pop ups. You are deemed to agree that you will provide us and maintain your database, current and active email address with Studywalk.com.
The user will be treated as not subjected to Studywalk.com in case the user discontinues his/her account or the account has been ceased by us. All the past interactions done by the user with the website through the previous email address will be termed as invalid.
A. About the Website:
Studywalk.com is a forum for educational purposes. It is the working together of the students and our experts. Students are served the educational and informational purpose over here and our experts are the one, who answers them. It’s on our experts to decide, which question they want to answer. Our experts are also like customers to us, they are merely the users of the site. The study material that is there in the site might or might not reflect similarity from other sources, because it could have been an indirect resource from some other available online this type of material bearing any similarity will removed by the website immediately on the request of claimant as soon as possible.
We do not entertain any kind of conversation between the students (users) and experts (users). And in any such case, it might restrict the user or experts from the access of the website. Our work is completely unbiased; we endorse or recommend any particular expert and same is the case of students, we do not show any biasness in referring one student over the other.
And in any case there is a claim without any source of electronic media or an email from our website, it will be considered as a violation of our identity. Studywalk.com is not responsible for any mistakes or omissions done by experts in the service provided and also not liable for inability of the customer to make payments. In any case of inability of the experts or the users, we won't be able to take any strict action, but would try to ensure that nothing of that sort happens. There may be possibility of such content which is not appropriate for users' view posted by unauthorized users relating to communal hatred, violence, breach of human rights, pornography etc and this type of content will be removed immediately on users' request or if it comes under our notification first.
If there are any sort of emergency questions regarding any illness etc, they should be administered directly through phone call or in person. Besides, our website is not bound to deal with such conditions.
If we are using the term ‘expert’, then it refers to our highly qualified users who would be answering your questions. We would guide you not to rely on the term usage, rely on them only if you are completely satisfied. It’s on the claimant that he may or may not agree to take services from a particular tutor. In case any legal dispute arises between any user or an expert, it can be sorted only if notification is made to the website. We only verify about the qualification of the experts but not about their personal information. We only judge them on the basis of their qualifications. In case you have any doubt against the expertise of a tutor, you can stop taking hisher services any time. As it is very difficult to identify someone on internet, so we cannot take the guarantee of any of the users whether it is the students or the experts. We (Studywalk.com) will not be responsible for any kind of mishap caused due to your reliance on the content in a post.
As you would be sure of the fact that the site is an Internet-based entity, so if there is any kind of information submitted in your questions, answers, signatures, profiles, qualifications, request for information, posts, comments etc in the expert forum or any other place where users can communicate, then that information would not be confidential and it could be read or collected by others So, we would guide you against using any personal information in such cases and as all this appears online, then it might also appear at any other such online or goggled sites.
The service provided by us is to be used for general purposes only and it cannot be used for any other specific profession for self-evaluation. Just by providing you assignment or homework help, we are not forming any sort of attorney-client relationships with the users of the site. If you are providing any legal or law related content, then that would be your own responsibility. The work that we provide you is just for your references and as the name suggests Studywalk.com, we serve you only as a mentor in improving the subject awareness.
You get the answers or solutions to your questions and queries but this shouldn’t be considered as a professional-client relationship. We possess the right to modify, remove and use any of the comments, questions by you and it won't be liable to give you any compensation for it.
B. Legal Statements:
All the content related to a user posted by him/her or any omissions on the website render only the user responsible for it. Our site i.e. Studywalk.com is like a platform and if any case arises in which there is a dispute between the user and expert, then Studywalk.com is released from any kind of demands, damages, claims; which may be closed or disclosed, suspected or unsuspected which have any connection direct or indirect with such disputes. There could be many products and services which may be endeavoured on our site. But in no way we take the guarantee of these, but in any case you have some problem or complaint regarding any of the advertisement or services, Studywalk.com would be not stated liable for such actions.
There is no guarantee, warranty or any representation related to the information posted on the website whether it is oral or written. There is no warranty of the fact that the services rendered to you by our website will be free of any errors, defects or free of malware or virus. We also do not guarantee that the services would be uninterrupted. And the defects would be corrected. If you rely on this website, even then we are not responsible if any loss or damage inflicts on you.
C. Choice of Law and Forum:
all the legal terms refer to those which are governed and constructed according to the laws of Delhi, Government of India. The following procedure is to be followed in order to solve any case arising between a user and an expert 1) Notification to the other party of the facts of the dispute, all damages claimed, in writing delivered to – a) User's email address b) Studywalk.com's head office address 2) Allowance of thirty days from the receipt of the Dispute Notification to receive a response to and or offer to remedy the dispute.
Tie-up Agreement with Tutors
· Please find the terms and condition of the contract below. 15-day payment policy: The subject matter expert will be paid on a 30 days cycle, after the submission of the Solution/Notes/Hints. However in case of any ERROR related to the Solution/Notes/Hints the payment will be on hold until submitted as per the requirement. .
· Plagiarism policy: Once the Solution/Notes/Hints has been submitted, it will go through a plagiarism check over Turnitin, in case of plagiarism above 10-14%.The expert will have to submit a revised solution, that makes sure the original content.
· Revision policy: In case the Solution/Notes/Hints is not as per the requirement shared by the user initially, the expert will have to revise the solution as per the user satisfaction
· Confidentiality: The subject matter expert will maintain the company and user information, confidentiality, In case nonadherence to the same, the company is liable to take appropriate action as per the circumstances
· Deliverables: The expert is bound to deliver the Solution/Notes as per the requirement shared by the client, nonadherence of this will lead to withholding of the payment until the revised solution as per requirement shared.
· End client requirement: The client requirement matter at most. The expert has to follow the assignment requirement shared by user, in case of any issue, the expert can raise the query and it be resolved as soon as possible, however, maintain quality of the report along with the requirements shared.
· Educational Documents and LinkdeIn profile shared by the tutor are true and correct.