After analysing Katie's information from the knowledge gap analysis, you have discovered that Katie has only received brief formal training when it comes to the naming conventions of files and she feels she is filing everything correctly.

Katie has discussed with you that even though she has been with the company for only four months, she has had similar roles and feels comfortable with Scope Space process 

You decide to give the same survey to your remaining employees in the Administration department to check their perception on the filing system.

You feel that collecting feedback and consulting with the team would be the best way to find a solution to the problem. 

As the Administration Manager you need to write an email to ask team members for feedback on the current Scope Space Naming Convention Process and Katie's ability to name files correctly.

You need to word this email in a manner to gain your employees trust that their responses will be treated with privacy & respect.