Performance objective

To demonstrate the skills and knowledge required to analyse performance reports, review performance indicators and take appropriate action to address systems failures and variances to the business plan. 

Assessment description

In this Assessment Task, you will analyse performance data and reports against planned objectives, implement strategies to refine performance indicators, and address coaching and training needs. You are also required to develop and recommend processes for the review of systems, procedures and work methods.

Procedure

1. Review the case study ‘B&A Toy Warehouse’.

2. Critically analyse the information and write a brief report, responding to each question in the case study. 

Quality specifications

Question 1

a. After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)?

Question 2

a. Critically analyse the performance against planned objectives.

i. Identify areas of non-performance.

b. Report on systems failures which contributed to these results.

i. Consider failures in communication, planning, reporting and training.

c. Review performance indicators and refine if necessary.

i. Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.

Question 3

a. Recommend performance improvement strategies.

b. Identify and redefine performance measures, if necessary.

c. Document a training and development strategy to address the performance of underperforming individuals or teams.

i. Identify development needs of individuals and groups.

ii. Identify training/coaching needs.

iii. Present in a development plan.

Question 4 

a. Develop a strategy for reviewing systems processes and work methods at B&A Toy Warehouse.

b. Describe how the implementation of your strategy would lead to continuous improvement.