Role-play 3: Operations General Manager

As the OGM, you are concerned that the implementation of the e-commerce strategy is on time, on budget, and in line with legislative requirements and company strategic objectives.

You want to know:

• What physical resources are required for implementation?

• What legislative responsibilities does the organisation need to comply with and what are the risks of non-compliance?

• What human resources are required for implementation?

• What’s the cost?

• What’s the benefit?

• What’s the cost if we don’t proceed with the resourcing?

You need to be sold on the benefits before you approve the resourcing.