Assessment Task 2

You are required to answer the following questions:

Shape and Sustain the Program Execution Approach

Implement Program Governance

Information to students:

This assessment task is for you to demonstrate your ability to implement program governance. Using the case study Zootz Kitchen Bar and Zero Waste SA and additional material answer the questions below. The case study is based on an actual organisation and their interaction with Zero Waste SA to implement new waste management systems to qualify for Green Table Australia.

Green Table Australia is an education and certification program that supports and recognises Australian restaurants, cafes and catering business that are doing what they can to reduce their impact on the environment.

You can research Green Table Australia http://rca.asn.au/rca/what-we-do/products-programs/environmental-sustainability-green-table/

You can research Zootz Kitchen Bar http://www.zerowaste.sa.gov.au/upload/REAP/91393%20ZWSA%20SnapShot%20Zootz%20WEB.pdf and http://zootzhenleybeach.wixsite.com/home

A couple of surprises were in store for Zootz Kitchen Bar when it joined a new industry sustainability and waste management program in Adelaide. First was a realisation of just how much food waste the restaurant was sending to landfill and the second was how quickly it could improve its recycling performance. 

The Henley Beach restaurant is part of a new partnership between Zero Waste SA and Restaurant & Catering SA (RCSA) to improve sustainability in the hospitality sector.

Zootz Kitchen Bar was given specialist advice under Zero Waste SA’s Industry Program to help it implement new waste management systems and to qualify for Green Table Australia certification.

You have been assigned as Zero Waste’s Program Manager to work with Zootz and RCSA with the program vision of attaining Green Table accreditation for Zootz.

1. As the Program Manager with Zero Waste SA working with Zootz Kitchen Bar you need to create and document a program governance plan for the Zootz Kitchen Bar that addressed the below:

1. Program organisation chart

2. Description of roles, accountabilities and responsibilities of individuals in the Sponsoring Group – factoring appropriate finance and resourcing authorities

3. Business change management organisation and responsibilities

4. Tolerances for management of finance, time, risk and benefits

5. Decisions register

6. Program reporting and escalation processes

7. Allocation of assurance arrangements within the program

• Create and document a Program management Office (PgMO) design for the Zootz program that fully describes the following:

1. KPIs for the PMO operational performance

2. Role descriptions for the individuals within the program management team and Program Management Office, aligned to those KPIs

3. Assets required, such as buildings and office equipment to deliver the Program

4. Technology and services required to deliver the Program

5. The alignment of suitable systems and processes to meet program objectives

6. What management control systems will be put in place to monitor program progress

7. How the PgMO will generate audit and configuration information and maintain documented integrity

8. How the PgMO will establish process efficiency and support it with suitable program policy

9. Establishment of audit records, data collections and ensuring records are securely maintained

10. Reporting on progress and compliance within regular interval to relevant authorities

11. What skill development support systems will be used for program personnel to meet program needs

12. Implementation of program knowledge management to support current and future organisation requirements for program development

• Create and document a program compliance plan for the organisation that fully describes the following

1. What compliance aspects affect this program and why?

2. Links to- and expectations of any organisational governance authorities (e.g. Corporate Risk, Compliance, Accounting, Legal, Strategic Procurement, etc.)

3. Description of roles, accountabilities and responsibilities of individuals for monitoring, control, reporting and escalation of compliance status (and issues)

4. Escalation process and regulatory notification processes in the event of an issue.