How would you document performance to identify further opportunities for improvement?
Task 2:
Assuming the process was implemented; refer to the detailed data that is extracted from the FELCO smart phone system at month-end during the period July- Oct 20XX. The data shows by score the number of bad accounts and the bad debt rate as a percentage of total new customers. A 'bad account' is defined as one with an account balance owing for 90 days or more. For each month of data, accounts that were added 6, 12 and 18 months ago as analysed. See further data in the table mentioned below for more detailed explanation.
Table 1:
Q2. How would you document performance to identify further opportunities for improvement?
Hint
Management "i)
By Improving Documentation Processes: Keep records, as they are
important for audits, help employees deal with customer complaints, and
important for self-evaluation. Using a pay stub generator to keep better
records of payment and by also having meta-data standards which means
creating better receipts and records of transactions and then saving
them in a uniform ma...
"i)
By Improving Documentation Processes: Keep records, as they are
important for audits, help employees deal with customer complaints, and
important for self-evaluation. Using a pay stub generator to keep better
records of payment and by also having meta-data standards which means
creating better receipts and records of transactions and then saving
them in a uniform manner.
ii)
Using Technology to Innovate: By considering how technology can help in
innovating, to improve all the bad aspects of the company, as there are
new systems, programs and equipment being created all the time that can
help."
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