Part 1. Requirements Elicitation: 

Part 1 Objective 

Develop a sound approach to gather stakeholders’ requirements for the following case study. 

Background - Case Study 

On the advice of Brendan Murphy, the newly appointed Director of Digital Infrastructure, Cuida Care is planning to develop a mobile phone application, ‘CuidaConnectsUs’, which is to be distributed via its intranet and app platform. Cuida care is a residential aged care service agency based in Melbourne Western suburbs, caring for 500+ residents. Cuida Care employees provide a range of support services to meet the residents’ individual 24-hour care needs. Key services include daily activities (e.g. meals, cooking, cleaning, laundry), personal care (e.g. bathing, dressing, going to the toilet), health care and access to healthcare services (medications and basic clinical care), social and lifestyle activities (e.g. social and emotional support, walking, entertainment), and palliative (end-of-life) care. Several years ago, Cuida Care implemented an Electronic Health Record (EHR) system to conduct, document and manage the assessment, care planning and delivery processes.   

The CuidaConnectsUs app will run on their intranet Cuida Care platform, smartphones and tablets and integrate with their EHR. Via a simple interface, the app will allow the residents and their families to stay up to date with the care schedule and various updates through real-time dashboards and stay connected through the social content for individuals or groups, send messages, photos, videos, live video chats. The residents and their families welcome CuidaConnectsUs, as this app allows them to stay connected, get updates and know more about their loving parents, grandparents. In addition, the administrative staff members can send messages, notices, newsletters to their care clients. 

Brendan Murphy is also keen on integrating the platform with third-party service providers such as meals on wheels, get meals or groceries delivered and get support from caring volunteers who are volunteering to ensure the well-being and safety of the senior adults. Privacy considerations and patient safety are among top priority issues. 

Part 1 Tasks 

Dr. Brendan Murphy and his team contacted you to develop requirements for the CuidaConnectsUs app. Your task is to develop a requirements elicitation plan. 

To undertake this task, you should use information provided in the above case study description, undertake background research into the domain and similar organisations, and make assumptions if you need additional details. Document your assumptions and information sources. Based on your independent research and readings, examine the Client’s situation, identify their stakeholders and end users, and develop a plan to elicit their requirements for the proposed system. 

Submit a brief requirements elicitation plan within including the following: 

1. Summarise the project purpose and scope in terms of the client’s needs, solution, value, stakeholders, context and changes 

2. Identify the stakeholders and highlight the end users of the new system, describe their roles and characteristics 

3. Suggest the potentially key information to elicit, and identify sources of information 

4. Select and describe a plan applying either two or three requirements elicitation techniques potentially useful to collect stakeholders/users’ requirements for the new system, how to apply these techniques and why 

5. Discuss and evaluate potential benefits as well as issues you may face as a business analyst when applying each of these techniques and how to overcome them 

6. State a clear and specific plan to collect and elicit stakeholders’ requirements, as well as the client’s commitments to ensure successful requirement elicitation.