Summative assessment 1

Question 1

What is continuous improvement?

Question 2

What can you do to support improvements now and in the future?

What processes might be used to ensure that team members are informed of outcomes of continuous improvement efforts? Why is this necessary and how will this contribute toward further improvements?

Question 4

How can an organisation’s continuous improvement processes be communicated to all stakeholders and how can individuals and teams be encouraged and supported to embrace it?

Question 5

Having made a decision about what to do to improve an organisation’s processes, what should you do to plan for the implementation of that change?

Question 6

Explain how the following can be incorporated into business systems:

1. Continuous improvement models.

2. Knowledge management systems.

3. Quality systems.

4. Sustainability principles.