Writing a Performance Deficiency Coaching Plan

You are the professional staff coordinator of a small emergency-care clinic. Historically, the clinic is busiest on weekend evenings when most drunk-driving injuries, stabbings, and gunshot wounds occur. Many also come to the clinic on weekends to take care of nonemergency medical needs that were not addressed during regular physician office hours. Jane has been an RN at the clinic since it opened 2 years ago. She is well-liked by all the employees and provides a sense of humor and lightheartedness in what is usually a highly stressful environment. Jane has a reputation for being a “party animal.” She is known to begin partying after work on Friday night and close down the bars Saturday morning. During the last 3 months, Jane has called in sick five of the seven Saturday evenings that she was scheduled to work. The other employees have worked understaffed on what is generally the busiest night of the week, and they are becoming angry. They have asked you to talk to Jane or to staff an additional employee on those Saturday evenings that Jane is assigned to work.

ASSIGNMENT: You have decided to begin performance deficiency coaching with Jane. Write a possible coaching scenario that includes the following:

? The problem stated in behavioral terms

? An explanation to the employee of how the problem is related to organizational functioning

? A clear statement of the possible consequences of the unwanted behavior

? A request for input from the employee

? Employee participation in the problem solving

? A plan for follow-up on the problem.