ORGANISATIONAL CONTEXT AND BACKGROUND INFORMATION

You are to be the new Branch manager hired by the Business Owners, Rufus Supreme and Emma Clarendon at ACA Travel Agency.

ACA Travel Agency has been running since 2009 and the current CBD ACA Travel Agency Business Plan is attached in e-learning for your reference.

Sections of the ACA Travel Agency Business Plan are used throughout this assessment and you may refer to other details in it for your task completion.

A detailed review of the ACA Travel Agency Business Plan prior to commencement is required. The owners have asked for you to complete the following tasks, using the background knowledge of the ACA Travel Agency Business Plan and new information you will research and apply.

Assessment 3- Managing and Monitoring on Going Success

Task 3.1–3.4- Financial Assessments, TQM, Risk Management and Recordkeeping

Requirements:

Students need to determine the requirements of reports and determine categories and logical sequences of data, information and knowledge to achieve document objectives.

Ensure all documentation is in order

The student should use relevant material from the weekly topics as well as other resources such as E-learning articles, ACA Travel Agency Business Plan and internet searches to support your ideas. Students will need to ensure that the following information is detailed and all criteria are covered in their report:

A Business Plan must contain a section on financial needs, allocations and monitoring / assessment.

The bare minimum a Financial Plan should provide information on includes:

Financial Needs Assessment

Funding Sources

Financial Allocations

Financial Projections

Monitoring and on-going assessment

A TQM Plan should include information on:

What standards and KPIs are to be set

By whom

Who is to be informed of each and by what communications methods?

Who is to measure, how and when?

What records are to made and kept?

What corrective processes are to be utilised?

A Risk Management Plan should include:

A risk Analysis

A risk rating for identified risks

A risk treatment plan

A risk monitoring plan

Recordkeeping should include delegation on:

What records are to be kept?

When?

By whom?

How they are to be stored?

What security processes should be apply?

Task 3.1 Financials

For the financial section of assessment 3 each student is required to outline covering the processes, financial reports and monitoring which is to be utilised. This report should include:

A description of tools and techniques to be used and generate a list of risks that apply in consultation with relevant parties

Document critical success factors, goals or objectives for area included in scope

Review and organise available data, information according to proposed structure and content

Choose basic design elements for documents appropriate to audience

Ensure data, information and knowledge is aggregated, interpreted

Include graphics as appropriate

Draft text according to document requirements and genre

Task 3.2 TQM

For the TQM assessment each student is required to write a report of outline the TQM measures and the KPIs to be used to manage the quality in the company. The report should contain coverage of/ or inclusion of:

The implement and monitor action plan

Evaluation of the risk management process

Choice of the basic design elements for documents appropriate to audience

A review of the strengths and weaknesses of existing arrangements

Documentation of critical success factors, goals or objectives for area included in scope

Review and organisation of available data, information and knowledge according to proposed structure and content

Insurance that data, information and knowledge is aggregated, and properly interpreted

Inclusion of graphics as appropriate

A draft text according to document requirements and genre

Choice of the basic design elements for documents appropriate to audience

Task 3.3 Risk Management

For the Risk Management assessment each student is required to write a report of outline the processes to be used to manage the risk the company may face. The report should contain coverage of/ or inclusion of:

A review of organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards

Determine the scope for the risk management process

The identification of internal and external stakeholders and their issues

A review of political, economic, social, legal, technological and policy context

A review of strengths and weaknesses of existing arrangements

Documentation on critical success factors, goals or objectives for area included in scope

Discussion on how support for risk management activities will be obtained

Discussion on the communication with relevant parties about the risk management process and invite participation

Generation of a list of risks that apply to the scope, in consultation with relevant parties

An analysis of the likelihood of risks occurring

An analysis of the impact or consequence if risks occur

Evaluation and prioritising of risks for treatment

Selection of the most appropriate options for treating risks

Development of an action plan for implementing risk treatment

Description of how risk management processes will be communicated to relevant parties

Task 3.4 Recordkeeping

The report on recordkeeping must be laid out according to the sample template in the appendix found at the end of the ACA Travel Case Study.

Review and organise available data, information and knowledge according to proposed structure and content

The report should also contain a written dialogue covering:

How the company will ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives

Choose basic design elements for documents appropriate to audience

Draft text according to document requirements and genre

Include graphics as appropriate