Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer  service contract in support of a new application they are launching this  month. Support services will include technical problem solving and  answering questions on the use of the application.

Write a research summary using Microsoft®  Word in which you communicate the details of your business proposal to  the project team. Include the following components in your research  summary:

• A Microsoft® Word business template of your choice

• A description of the client’s needs including

• Hours of operation

• Number of calls that will need to be taken

• Reporting needs

• Proposed solution to client’s needs

• Pricing

• Time of support operation

• Advantages of using your service

• What support avenues you will provide (live chat, phone, web)

• Research through citations and references using the Word reference tool to insert them into the paper