Case Study: Myhome2  

You have been employed by Hans and Anchara Fisher, founders of Myhome2, as the human resource manager. The business is in its third year of operation. The business started in the study of Hans and Anchara’s home in Marrickville, an inner-western suburb of Sydney. Hans and Anchara had met on a Contiki Tour in Europe. They love travel and meeting people. After moving to Sydney, they decided to open their home to a student studying at a nearby university. They were happy when their guest told them that she felt as safe and happy as if she were at home with her family. The idea for Myhome2 was ignited!

Myhome2 is a web service that finds students studying in New South Wales with a host-family home within 20 kilometres of their educational institution. The ‘guest’ is guaranteed their own bedroom, bathroom and study area. Meals are provided five nights per week. The host families are pre-screened by completing police checks and various other security checks. Typically, the host-family has children (often in high school or university) who are studying in the local area.

The families of the Myhome2 guests, whether they are interstate in Australia or overseas, can be assured that their young person is in a safe, family environment where they have privacy and the guarantee of at least five home-cooked meals every week. 

The business did very well last year; exceeding its targets, and have decided to expand this year. They have fifty employees, many of them are customer experience assistants.

Instructions

Part A:  Team meeting role-play (3 people)

1. Work plan scenario

You have been asked by the CEOs to develop a work plan to recruit and onboard twenty-five additional customer service team members to support the roll-out of the business in Queensland. The team will be accommodated in the Sydney office. There is space for the new team members on the floor; they will need furniture, technology and various resources. You have been told that ideally the new team members will be in place in twelve weeks.

You will need to organise a small group of at least three people to role-play a team meeting. Your trainer/assessor will advise you of the details for your role-play time and location. They will assist you to find a partner for your role-play. The trainer/assessor will observe the role-play: their completed observation checklist at Appendix A will form part of the assessment evidence.

The purpose of the team meeting is to develop a work plan to achieve the outcomes described in the case study:

• efficiently

• effectively

• within organisational and legal requirements. 

You must lead the team meeting. Use the template at Appendix B to complete the work plan. You must collaborate with your team to prepare the work plan. It is critical that the team contributes to development of the plan. The plan must address:

• work allocation

• resource requirements 

• deliverables (work output)

• work standards 

• methods for ensuring that resources are used cost effectively. Budget?

Note: You must brief the team on key points from the MyHome2 Code of Conduct. The briefing should focus on those points that you think are most relevant to the work plan. 

Your trainer/assessor will observe the role-play and complete the checklist at Appendix A. You should review the checklist before the role-play to understand the criteria they will be assessing you against.

Explain the research context of your research, showing how your research will build on and contribute to existing research. 

What is already known about my topic /question? 

What is not known? (‘the gap’) 

OR 

What has not been problematized? (reframing the field)