Specific task instructions

You will be required to find a suitable business system for a client. Use the scenario below to complete your assessment.

Scenario

You’re an IT Trainee with Red Opal Innovations (ROI_Scenario.pdf) and your supervisor, Terrence Stewart, has asked you to assist the Development team with a website project for a new client, Tough Trailers.

You need to review the Tough Trailers scenario (ICTICT401_AE_SR1.pdf).

As you’re new to Red Opal Innovations, you should also look at their organisation chart (ROI_Org_chart.pdf) so you know who else to liaise with on this project.

Part 1: Establish and document a business problem

Your first step is to establish and clarify the business problem that you’ll be investigating. This includes determining the:

system boundaries

scope

relevant stakeholders

most suitable development methodology to use

Objectives and expected outcomes.

You’ll need to use relevant workplace documentation, provided in the scenario.

Discuss the issues of the project with your assessor to elicit and clarify information.

Make sure that you use:

plain English

effective listening and questioning techniques

Systems-related or relevant terminology, as necessary.

Using the Red Opal Innovations report template (ROI_Report_template.dotx) write a problem statement that includes:

a detailed description of the business areas relevant to this problem

the scope of the project (include what is in and out of scope)

a list of the stakeholders that you’ll need to consult in order to obtain more information (refer to and include a functional organisation chart)

the most suitable development methodology to use, including an explanation of why it’s the most suitable

Objectives and expected outcomes.

Make sure that you use correct spelling, grammar and plain English.

Part 2: Plan to gather information

Develop an information gathering plan to gather data and information to help you identify:

clients of the system and problems they encounter

current system functionality

new system requirements

Changes required to implement new systems.

Use the Red Opal Innovations report template (ROI_Report_template.dotx) to write your plan, ensuring that you use correct spelling, grammar and plain English.

Include the following content:

Write a short description of three data gathering methods (including one involving verbal communication and one digital tool) that would be suitable to obtain more information for your project, including their functions and features, as well as the products or tools that would be used to capture the data.

Which data gathering methods do you plan to use and why? Identify two, one of which must involve verbal communication with your client.

Write four questions for each method that will help you identify the listed information. They must be suitable for your chosen methods, using relevant systems-related text and terminology where necessary.

Part 3: Verify documentation

Using the Red Opal Innovations email template (ROI_Email_template.docx) write an email to your supervisor/project manager . Refer to the problem statement and information gathering plan, which would be attached to the email, and request verification and approval of your documentation.