Task: Preliminary Business Report 

This assignment will be completed by teams of 3 individuals.

Your task is to prepare a preliminary business report for the CEO. The main body of your report must be structured using the following headings. A brief about what each section of the report must address is also provided.

BPM and Strategy

 State in plain terms what Business Process Management is and how it can help ’Tulloch Air’

 In describing the benefits of BPM, ensure that you briefly explain how BPM connects to:

o business strategy from internal and external perspectives,

o positioning,

o structure and

o value propositions.

 Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist ‘Tulloch Air’ to improve its financial position.

Problem Analysis

 While there are a number of problems within ‘Tulloch Air’, you are required to concentrate your efforts on the problem which you determine to be the most urgent. Failure to clearly identify what you consider to be the most urgent problem, will result in the loss of five marks. In relation to this problem, you are required to identify the causes and the consequences of the problem.

 Identify the capabilities gap and the performance gap.

 Show the current ‘As Is’ process using Bizagi Modeler software

 Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified

Proposed Solution

 Explain what it means to develop a ‘business process architecture’ and, particularly, how valuable this can be to ‘Tulloch Air’ and its success

 Describe a ‘To Be’ process and explain how the process will address the most urgent problem identified in the previous section; what will the ‘To Be’ process do, or not do, when the change project is rolled out

 Support your ‘To Be’ process with a BPMN process flow diagram using Bizagi Modeler software (or other graphical software if you are unable to use Bizagi).

 Are there any key aspects in your proposed solution that you should clearly describe to Jenny, for example: SOA; ERP; Master Data; Core, Support and Management processes; alignment issues; etc?

 Based on the information provided in your proposed solution, you must also include a fully annotated organisational structure chart.

Solution Considerations

 Large BPM driven organisational changes can be extremely valuable, they are also complex undertakings impacting the organisation, its people and its use of modern technologies.

 Identify and briefly describe significant considerations that might impact ‘Tulloch Air’, both during the redesign development stage and upon the implementation of your proposed solution. Some considerations might pertain to the costs of bridging the gap (time, effort, money, etc.), risks, opportunity costs, internal politics, etc.

 Specifically address any upstream or downstream implications (within or outside the organisation) of the solution you have proposed, stating why these implications are important.

Recommendations

 Provide a succinct list of recommendations to conclude your report.