1. A service has five tasks, performed in sequence. In the instance when there is more than one worker assigned to a task, each worker performs the entire task and they both can be working on different “items” at the same time.
|
Task |
Task time per
worker |
Number of workers |
|
1 |
2 minutes |
1 |
|
2 |
6 minutes |
1 |
|
3 |
14 minutes |
2 |
|
4 |
4 minutes |
1 |
|
5 |
15
minutes |
3 |
a. What is the capacity (hourly) of the process as a whole?
b. What is the bottleneck of the process?
c. What is the throughput time (assuming no wait time)?
d. Where would you expect customers to wait?
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