Assignment 2 Description

After the completion of the As-Is process modelling (in Assignment 1), your Consulting Team (three members) has been asked to conduct a targeted process analysis and improvement project for the Business Lending Process (BLP) in the Fictitious Banking Organisation (FBO). One of the key business goals set by the executive team of FBO is to have FBO become the financial institution of choice for business loans. This means that the BLP, the core process for delivering the business loan services and products, should be efficient, timely, customer focused and have minimal duplication of effort, while at the same time mitigating its risk exposure. It is expected that your project will contribute towards this goal.

Your team has been asked to produce a short report, which documents the completion of the following tasks:

Task 1: Analysis of the current BLP. Specifically, the FBO management team is interested in:

a) the identification and analysis of process waste;

b) the development of a comprehensive register of issues in the current process, including their root causes; and

c) a discussion on their impact on the efficiency of the BLP. 

Your findings should be supported by a detailed analysis through the application of appropriate analytical techniques. Note: given the amount of data available, it would be difficult to conduct meaningful queueing analysis and simulation. Hence, you are NOT required to use these two analysis techniques.

Assignment1