Section 1: Establish effective workplace relationship processes 

1. Describe the organisation you are basing this assessment on.

a. Provide an overview of the organisation and product/services/programs.

b. What are the values and goals of the organisation?

c. Describe your job role.

d. Explain how your job role takes responsibility for formulating, organising and implementing plans, processes and strategies.

e. Explain how your job role applies the values and goals of your organisation.

Note: Your job role should be a leadership or management position that plays a prominent role in establishing and managing processes and procedures to support workplace relationships. As part of your role, you should use complex and diverse methods and procedures, a range of problem solving and decision-making strategies and exercise a considerable amount of judgement.

If you are using the case study, assume the role of HR Manager.

2. Summarise the legislative requirements relevant to managing and leading workplace relationships.

a. Summarise any legislation relevant to workplace relationships in your organisation.

b. Summarise any regulations relevant to workplace relationships in your organisation. 

c. Summarise any codes relevant to workplace relationships in your organisation.

d. Summarise any standards relevant to workplace relationships in your organisation.

3. Identify organisational requirements relevant to managing and leading workplace relationships.

As a minimum, your organisation must have policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration.

a. Summarise policies and procedures that address diversity.

b. Summarise the policies and procedures that address ethical conduct.

c. Summarise the policies and procedures that address conflict management.

d. Identify and describe the required processes for workplace collaboration from relevant policies and procedures.

e. Summarise any other relevant workplace documentation and resources available for workplace relationships (e.g. communications policy and procedure, performance review policy and procedure).

f. Attach the policies and procedures to this section of your portfolio as proof.

4. Use the legislative and organisational requirements you’ve identified to develop processes that support workplace relationships. 

Note: Each document must be written in clear and concise English, be professionally presented, grammatically correct and error free. Include appropriate vocabulary. 

Include: 

a. consultation processes for employees to contribute to issues that relate to their work role. 

Note: Describe the type, frequency and process required for at least four mechanisms where staff can provide input into a range of workplace related matters. 

Examples of mechanisms include: 

• face-to-face discussions (formal and informal)

• social media groups

• dedicated email address for workplace feedback

• surveys

• suggestion box.

Make sure you:

• provide specific details (e.g. for a suggestion box, indicate the location of the box and how suggestions will be recorded and actioned).

• support, engage and motivate staff through your processes.   

b. conflict management processes.

Note: Describe the processes that should be followed by employees to manage conflict. In your processes, consider:

• cultural and social sensitivities.

• differences in interpersonal, communication styles and leadership styles.

• communication mechanisms

c. processes for escalated issues (e.g. a hierarchy of responsibility to refer to relevant personnel).

Note: Describe processes that include:

• responsibilities of managers in disputes 

• responsibilities of employees in disputes  

• the process by which a dispute will be escalated.  

• relevant legislative considerations. 

d. Attach the processes to this section of your portfolio.

Case Study