Section 3: Monitor and review management of workplace relationships

If you are basing this assessment on your own business, make sure you have enough information available to monitor the outcomes of your efforts to address the workplace relationships. 

If you are basing this assessment on the case study, refer to the Simulation pack for additional information.

Before you begin, read through Section 3. You may perform each step separately and submit separate proof for each step, or you may combine the steps into one event (e.g. a single meeting) and submit one single proof for all the steps in this section.

1. Monitor the outcomes of your efforts to resolve workplace relationship issues in Section 2.

a. Complete the table to plan and summarise the outcomes of your monitoring efforts. 

b. Unless viewed in person by your assessor, attach proof of how you monitored the outcomes of the conflict management to this section of your portfolio.

Summarise the outcomes of monitoring efforts.

2. Communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members (e.g. email, informal discussion etc.). 

a. Complete the table to plan your communication.

b. Unless viewed in person by your assessor or it forms part of a previous step, attach proof of your communication of outcomes to this section of your portfolio.

3. Seek feedback from relevant staff members (at least two) on how you have managed the workplace relationships.

a. Complete the table to plan and summarise feedback.

b. Unless viewed in person by your assessor or it forms part of a previous step, attach proof of how you sought feedback to this section of your portfolio.

Case Study