Questions

Provide answers to all of the questions below:

1. Explain:

• the purpose and content of an operational plan 

• the role of an operational plan in achieving the organisation’s objectives

• the purpose and content of a contingency plan. 

2. Explain the difference between an operational plan modelled on the organisation as a whole and one that has been modelled to suit a specific organisational goal or department. 

3. Describe typical methods for developing an Operational Plan.

4. Complete the table below to describe information sources necessary to develop and present operational plans. The first row has been completed as an example for you to follow.

5. List four ways to consult with stakeholders:

6. Complete the table below to describe the requirements for resources included in operational plans:

7. Explain the purpose of key performance indicators.

8. List four different approaches to developing key performance indicators.

9. Explain the procedure for documenting performance, including records that should be kept.

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

11. Outline the aim and scope of the Fair Work Act 2009.

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