Question 4

L&D is a renowned luxurious goods company with retail branches opened in central locations in Hong Kong such as Central, Causeway Bay, Tsimshatsui, and etc. In the past 3 months, the larceny and shoplifting of the L&D branches has risen significantly, resulting in a financial loss of 30% more than that of the same period last year. According to L&D, the larceny may comprise both shoplifting and employee theft.

L&D group considered that the security company they are now using failed to meet the basic service standard and decided to terminate it and appoint another security company instead. You are the security manager of this newly appointed security company which will be responsible for the security service of the L&D retail branches.

(a) You are required to meet with the management of L&D to discuss on your plan to enhance the security of their retail shops. How would you show that you have sufficient knowledge and understanding about shoplifting so as to impress L&D’s management and gain their trust?

(b) Devise an action plan to deter shoplifting in the luxury retail shops like L&D.

(c) Recommend to L&D some feasible ways to curb the problem of employee theft.