8. Millan & Co. makes electronic components. Mike Millan, the president, recently instructed vice president Steve Bensen to develop a total quality control program. “If we don’t at least match the quality improvements our competitors are making,” he told Bensen, “we’ll soon be out of business.” Bensen began by listing various “costs of quality” that Millan incurs. The first six items that came to mind were:
Students succeed in their courses by connecting and communicating with an expert until they receive help on their questions
Consult our trusted tutors.
Login | Sign Up
