Question 1

Outline two legislative requirements of choice, and the following organisational requirements that are relevant to workplace communication (including digital form).

Requirement                                     Outline

Legislative

Legislative

Policies and protocols

Codes of conduct

Organisational reputation and culture

Question 2

Outline the following:

 Two (2) techniques to resolve communication challenges

 Three (3) methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

                                                                                                Technique/Method                   Outline

Techniques to resolve communication challenges.

Methods and techniques to participate in workplace discussions.

Question 3

Discuss three (3) key principles of cross-cultural communication and two (2) key principles of communication with individuals with special needs or disabilities.

Question 4

Discuss the following presentation methods to present and convey workplace information or instructions.

                                                                                                        Method                         Discussion

Formal presentations using visual aids and prompts:

• What type of formal presentations could you use?

• When would you use them?

• What visual aid and prompts could you use as part of a presentation?

Informal team meeting or instructional briefing:

• When would you use them?

• What is their format/structure?

Written work instruction for a process or procedure:

• When would you use it?

• Why?

• What format could you use?

Question 5

Describe the following communication methods suited to workplace audience and requirements:

                                                            Communication methods         Description

Verbal means: 

• telephones/mobiles

• video conference

Written means: 

• emails, 

• SMS, 

• social media

Question 6

Address the following questions about communication challenges:

Question

How could you solve conflicts with clients or team members? Mention two different methods or technique in your answer.

What are three (3) potential risks or safety hazards relevant to communication? Why should you plan to manage them?

Provide three (3) examples of unethical or inappropriate communication

Provide four (4) examples of visual prompts and presentations.

How would you deal with communication that falls outside of workplace policy?

Question 7

Outline the following:

                                                                                Communication item                 Outline, including features.

Three (3) different communication styles.

Three (3) different communication methods.

Two (2) cross cultural communication techniques.

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)