Assessment 3 – Practical Observations

Receives, stores and maintains stock deliveries on six different occasions.

Question:

From where do you receive the majority of your stock from?

Question:

Do you have set delivery days and times?

Question:

Where in your organisation does your stock arrive – designated loading dock, bay?

Question:

Explain the receiving and storing process once your deliveries arrive.

Can read and correctly interpret orders, delivery documentation and stock labels to check incoming stock against them and identify any discrepancies.

Question:

How does your organisation record incoming stock?

Question:

Read this order, delivery documentation and stock label. Could you point out the information that’s most important to you when taking a delivery?

Question:

Can you spot any discrepancies?

Integrates security procedures and manual handling techniques into stock-related work activities, within commercial timeframes.

Question:

What would you do if a delivery was too heavy to lift on your own? Explain your options and demonstrate if appropriate.

Question:

What security systems are in place to prevent stock theft from the delivery area?

Can count incoming stock to identify discrepancies.

Question:

What procedures do you follow when counting stock so you don’t lose track of where you’re up to?

Is able to record details of incoming stock and any discrepancies according to organisational procedures.

Question:

What are your organisation’s procedures for recording details of incoming stock?

Question:

What would you do if the supplier didn’t deliver enough stock?

Question:

What would you do if the supplier delivered too much stock?

Can inspect stock for damage, quality and use-by dates and identify any problems.

Question:

What do you look for when inspecting received stock?

Question:

Describe a time you inspected stock and found a quality problem.

Is able to record any quality problems according to organisational procedures

Question:

How would you record incorrect brand?

Question:

Stock past its use-by date?

Question:

Damaged stock?

Communicates accurately, politely and professionally when verbally reporting stock discrepancies and quality issues.

Question:

Imagine I’m a delivery driver or supplier who’s delivered three dozen crushed eggs. What would you say to me?

Question:

Imagine I’m a delivery driver or supplier whose delivery is missing 6 L of milk. How would you tell me about that?

Can write records of incoming stock and simple reports/notes about stock discrepancies and quality.

Question:

How would you note the crushed eggs and missing milk on the delivery documentation?

Question:

Write a brief note to include on the delivery documentation describing these two problems.

Promptly transports and stores stock in appropriate storage areas.

Question:

What stock is relevant to your establishment and how long would each last in storage?

Question:

What are their storage requirements?

Question:

What storage areas in your organisation would you place these items in? Why?

Question:

What items should you make sure are segregated in storage? Why?

Uses safe manual handling techniques to avoid injury when moving and storing stock.

Question:

When is it appropriate to use a forklift to transport goods?

Question:

How could you do so safely?

Labels stock according to organisational procedures.

Question:

What information should you include on stock labels?

Question:

Why is it important to label stock?

Reports on excess stock according to organisational procedures

Question:

Describe how you would report excess stock.

Rotates stock for maximum use and minimum wastage.

Question:

Why does stock need to be rotated and replenished?

Question:

What is the FIFO system of stock rotation and how can it help you get maximum use of your stock?

Question:

Describe how you check for slow moving items.

Regularly checks the quality of stock and reports findings.

Question:

What are some things you should look for when monitoring quality of stock in storage or on shelves?

Question:

What would you do if you found poor quality stock on the premises?

Safely disposes of all excess or spoilt stock and waste, especially hazardous substances, to minimise negative environmental impacts.

Question:

Describe how to safely dispose of hazardous substances.

Question:

How would you dispose of unwanted, excess stock in the storeroom?

Question:

How would you dispose of rotten bananas?

Question:

How would you dispose of worn linen?

Maintains cleanliness of stock handling and storage areas. Can identify and report any problems.

Question:

How do you maintain cleanliness of the stock handling and storage areas in your organisation?

Question:

What would you do if you found evidence of contamination?

Uses stock control systems, software and equipment (including computer, keyboard) according to organisational speed and accuracy requirements.

Question:

Describe the functions and features of the computerised stock control systems typical to our sector.

Question:

What electronic equipment do you use for stock control in your organisation? What are its features and functions?

Question:

What documentation or systems do you use to record stock movements in your organisation?

Question:

What stock security systems/procedures do you need to use/ follow in your organisation?

Question:

Does your organisation have any rules about how fast and/or how accurate you need to be with stock-related activities?

Conducts stock activities in a logical and time-efficient manner to achieve optimum work flow.

Question:

How do you complete your stock activities while at the same time managing to get your other tasks done?

How do you manage to complete stock activities within commercial time constraints?