PART 1 – Multiple Choice

1. Which documents should you check incoming stock against?

(a) Orders, delivery notes and invoices. 

(b) Credit notes and statements. 

(c) Internal and external requisitions.

(d) Delivery documentation and product codes.

2. What should you do about any stock discrepancies you identify upon delivery?

(a) Discuss them immediately with the delivery driver and get a credit note according to organisational procedures.

(b) Refuse to accept the entire delivery until you speak directly with your manager and the supplier.

(c) Record them on the delivery documentation and report them to a higher level staff member according to organisational procedures. 

(d) You are not required to take any action regarding stock discrepancies.

3. Which of the following best describes what to look for when inspecting items upon delivery?

(a) Labels such as barcodes, stock labels, HAZCHEM labels and internal date codes.

(b) Packaging which is faded or has mould, cracks, tears, rust or dents.

(c) That you’ve received the items stated on the order or internal requisition form.

(d) Quantity, quality, damage and use-by dates as well as correct brands, varieties, prices and totals.

4. What document is used to record details of quality checks conducted on incoming stock?

(a) Requisition form.

(b) Goods receiving form. 

(c) Internal transfer form.

(d) Incoming goods quality form.

5. Why must perishable stock be stored as soon as possible after delivery?

(a) It has a short shelf life and spoils quickly. 

(b) It contains high levels of bacteria and must be kept at controlled temperatures at all times to keep the food safe.

(c) Its quality deteriorates very quickly due to the amount of liquid and fats contained in these foods.

(d) It has a short use-by date so it must be stored quickly towards the front of the shelf.

6. You receive four pallets of canned goods. How would you move and store this stock to avoid injury? 

(a) Get all available staff to help move the canned goods from the pallets into manageable-sized boxes and carry them to the right storage areas.

(b) Lift the boxes of canned goods onto a hand sack truck/trolley using correct manual handling techniques. Use this manual aid to transport and store the goods.

(c) Open the boxes and take the goods off the pallets two to three cans at a time using correct manual handling techniques.

(d) Move the four pallets using a forklift driven by a licensed forklift operator. 

7. How should you label all incoming stock before you store it?

(a) Use colour-coded stickers for each day of the week.

(b) Write the date and contents on the packaging with a texta.

(c) Follow your organisation’s procedures and internal date coding systems. 

(d) Write the weight and how many portions it contains.

8. What should you do if you discover lots of excess stock in storage?

(a) Report it and handle it according to your organisation’s specific procedures. 

(b) Immediately contact your supplier according to organisational procedures so they can come and pick it up.

(c) Take the items to a charity organisation in your car.

(d) You don’t need to do anything. Just keep it stored for later use.

9. Which of the following best describes the purpose of rotating, maintaining and replenishing stock?

(a) To ensure you comply with WHS regulations regarding correct manual handling techniques.

(b) To maximise use of stock, minimise waste of stock, and ensure stock is well presented so customers will purchase it. 

(c) To ensure all stock waste is disposed of properly according to WHS regulations. 

(d) To demonstrate your adherence to organisational policies and procedures.

10. You identify stock that’s past its recommended use-by date. What should you do?

(a) Rotate the stock according to organisational procedures so that the expired items aren’t likely to be used.

(b) Rotate and store the stock using the FIFO method. The use-by dates are only given as a guide to the shelf life of products. 

(c) It is OK to keep the stock, but it should be used as soon as possible.

(d) Dispose of the stock and report findings as per your organisation’s procedures. 

11. How should you dispose of excess or spoilt stock and waste, including hazardous substances?

(a) Dispose of it in the general waste bin using correct personal protective equipment and appropriate bags according to organisational procedure.

(b) Dispose of the different types of waste using correct personal protective equipment and environmentally sound methods according to organisational procedure. 

(c) Dispose of it in the designated bin or place it safely in your organisation’s compost.

(d) Dispose of liquid waste and hazardous substances down the toilet or drain using correct personal protective equipment.

12. What should you do if you discover evidence of pest infestation in your stock handling or storage area?

(a) Report it and dispose of any contaminated stock according to organisational procedures. 

(b) Immediately contact a pest control company to organise an inspection and fumigation.

(c) Clean up any excrement using correct personal protective equipment.

(d) Kill any pests you see and remove any evidence you’ve identified.

13. Why do businesses use stock control systems?

(a) Because the electronic equipment often used for stock control is a good tax deduction. 

(b) To ensure that stock is correctly stored for the appropriate length of time in the correct conditions.

(c) They’re a fast, accurate way to keep track of stock movement, maximise turnover and minimise the amount of stock sitting in storage. 

(d) Most businesses don’t use stock control systems as they require technology skills that most workers don’t have.