Assessment Task 1 - Unit Knowledge Test

Provide your response to each question

Q1: Answer the following questions:

1.1. What are team dynamics? Write your answer.

1.2. What are the three important dimensions of team dynamics? 

1.3. How can the group dynamics support or hinder team performance? Write your answer.

Q2: Answer the following questions:

2.1. Explain the process/method of designing team-building activities. 

2.2. How can you establish and maintain open communication processes? Explain the process/method.

Q3: Answer the following questions:

3.1. Explain any five strategies that can support team cohesion, participation and performance. 

3.2. How can you use the suggestion box to involve individual’s and team member’s in planning, decision making and operational aspects of team tasks? Write your answer.

Q4: Answer the following questions:

4.1. What does creating consensus in team setting mean? Write your answer. 

4.2. How can you use the following strategies for gaining consensus within your team? 

• Brainstorming 

• Multi-voting

Q5: Answer the following questions:

5.1. Explain the following types of conflict management processes. 

a) Mediation 

b) Conflict coaching 

c) Team interventions 

5.2. What are the five strategies of conflict resolution? Write your answer.

Q6: Answer the following questions:

6.1. Why is it important to encourage team members to examine their purpose in the team? Write your answer

6.2. What approaches can aid the team members to discuss their roles. Prepare a list of any five (5).

Q7: Answer the following questions: 

7.1. What is an employee performance plan? Write your answer

7.2. Explain different steps in writing a performance plan.

Q8: How can you use the RACI matrix to set accountabilities for the team members? Write your answer.

Q9: What is the ‘feedback sandwich’ technique? What is its purpose? Write your answer.

Q10: How can you use performance counselling in identifying and resolving work performance problems? Explain the steps.

Q11: Answer the following questions:

11.1. What are the three (3) important aspects of collaboration? Write your answer.

11.2. Why is it important to encourage collaboration among teams? Write your answer.

Q12: Why is it important to follow-up unresolved issues, concerns and problems raised by team members with line management? Write your answer.

Q13: In some circumstances, following up a problem might reveal that the proposed solution has not actually addressed the problem and that it is still an issue for the team.