Assessment Task 5: Managing underperformance project

Task summary

You are required to roleplay the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer to discuss their under-performance and to identify solutions to address the issue.

This assessment is to be completed in the simulated work environment in RSB.

Required

• Access to textbooks/other learning materials

• Computer and Microsoft Office

• Access to the internet

Submit

• Email inviting Jackie to a meeting.

• Email to Jackie summarising the outcomes of the meeting

Assessment Task 5 Instructions

Carefully read the following:

Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer’s work.

The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.

The staff have said that the behaviour is recent, and until recently Jackie has always been hard-working and reliable.

You need to meet with Jackie to discuss the issue and identify realistic solutions.

Complete the following activities:

1. Send an email to the Communications Officer (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should request her to attend a meeting with you to discuss her work. Include the date and time of the meeting.

Read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under key points for employers to remember.

http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managingunderperformance

2. Conduct the meeting with the Communications Officer (your assessor).

Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting, you are required to:

• Explain the purpose of the meeting

• Explain to Jackie what the problem is and outline her work responsibilities and the need to achieve these.

• Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person.

• Demonstrate your interpersonal and communication skills by:

o Keeping your communication open and clear

o Listening to Jackie and confirming and clarifying information shared

o Asking questions to confirm information

o Emphasizing Jackie’s strengths as set out in the scenario information

• Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.

3. Send an email to the Communications Officer (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should summarise the meeting, and the solution agreed to.

The email should be sent to Jackie within 1 day of the meeting.