Scenario 2

You are the Operations General Manager at Max Lionel Realty. You have recently investigated a serious WHS incident.

You have determined that the incident may represent a systemic breakdown in compliance with the organisation's WHS management system. This system has only recently been implemented and clearly the requisite practices have not been embedded.

Your legal and ethical responsibility is clear. You have a legal and ethical responsibility as a manager to minimise workplace hazards. Moreover, in accordance with organisational change management processes, you need to ensure organisational support by regularly reviewing compliance and acting immediately to intervene to ensure organisational objectives and minimise risk.

You need to ensure managers are aware of and comply with the following responsibilities under the WHS management system and WHS legislation:

• consult with agents on WHS issues to continually identify any potential risks

• regularly conduct WHS committee meetings to address risk across the organisation

• regularly assess potential workplace hazards • act proactively to reduce risk

• update the risk register.

You have decided to prepare a presentation to managers to ensure compliance.

Your objective is to ensure a smooth implementation of the WHS management system. Accordingly, you don't want to single out or embarrass any one manager. Rather, you want to ensure enthusiastic support by underscoring the importance of implementation of the WHS management system with respect to Max Lionel's mission and organisational goals.

You will need to ensure you demonstrate and support ethical attitudes and practices.

Assessment description

Using the workplace scenario information provided, you will plan the implementation and resourcing of an organisational change strategy, consult with various stakeholders, and implement a key part of the change strategy. At all stages, you will build support for the implementation Note: You will need to keep copies of the work you undergo in this assessment task for further use in Assessment Task 3.

Procedure

1. Review the simulated business documentation, including policies and procedures, in Appendix 1: Max Lionel Realty. Review templates contained in Appendix 2: Assessment Templates for possible use or adaptation in completing assessment task requirements.

2. Review the scenario information below.

3. Develop action plan for implementation of the change strategy

4. Develop a budget for the strategy.

5. Develop a communication plan for the change strategy.

6. Arrange a time to meet with CEO (your assessor) to discuss planning. Prepare to:

a. employ appropriate leadership style

b. discuss plans and budget and gain support

c. explain how plans meet organisational, legal requirements, etc.

d. explain how communication plan accounts for needs of internal and external groups. Explain what approaches will be taken to ensure the organisation is reflected positively in the media.

e. discuss modes of communication (e.g. presentations, flyers, posters, training notes, etc.) in implementation plans

f. explain how plans align to organisational risk management plans, for example, explain how the change strategy mitigates certain risks outlined in the risk register

g. discuss the approach to be taken in upcoming consultation with managers (key part of implementation)

7. Revise plans/budget based on consultation with CEO. Keep drafts of plans to provide evidence of consultation and continuous improvement.

8. Consult with managers (individuals chosen by your assessor to play the roles of managers) to implement part of change management strategy (inform managers of change processes, gain support, seek feedback and suggestions for improvement). Ensure you:

a. employ an appropriate leadership style

b. model and encourage ethical behaviour.

9. Revise plans/budget based on consultation with managers. Keep drafts of plans to provide evidence of consultation and continuous improvement.

10. Submit documentation as per specifications below.

Specifications

You must:

• meet with CEO (your assessor) to approve change strategy

• plan and deliver a presentation to managers on the change strategy • submit

o action plan for implementation

o budget

o communication plan

o drafts of evolving planning documents

o presentation notes, PowerPoint slides, etc.

Your assessor will be looking for:

• how you communicate and inspire the trust and confidence of others and ensure their cooperation and support

• how you explain business ethics and their application

• how your knowledge of leadership styles and their application supports the organisation

• an explanation of the impact of legislation, codes and by-laws relevant to the organisation's operations

• how you incorporate the organisation mission, purpose and values into your plan

• how you describe the organisation objectives, plans and strategies in your plan

• how you discuss, initiate and implement the organisational change processes.