You are working at a restaurant when a customer who has a vision impairment enters the establishment with her guide dog. A young waiter comes over to you and asks if he should tell the customer to leave her dog outside. He is a teenager who has not been working in hospitality for a very long time and has little experience assisting customers who have a disability. He also has minimal knowledge in regards to anti-discrimination legislation.

1- How can you explain to the young waiter why it is important to recognise diversity and offer appropriate assistance?

2- Which aspects of anti-discrimination legislation apply to this scenario? Why it is necessary for the young waiter to have a general understanding of anti-discrimination legislation when working in the TH&E industry?

3- What advice can you give to the young waiter to better assist this customer?

4- How can the restaurant ensure new and existing employees are informed in regards to culturally and socially inclusive work practices in the future?

5- Describe 3 other considerations you need to make the young waiter aware of when assisting guests with disabilities generally.

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