You have recently been employed at a hotel that regularly hosts large tour and business groups from overseas. Your hotel has a diverse customer base, all with different needs. You notice a young Japanese man looking stressed in the foyer of the hotel. He has been separated from his colleagues. You know that his colleagues are in the conference room, but cannot speak Japanese. You know that an interpreter is travelling with the group, and is also in the conference room. You approach the man to offer assistance.  

1- What protocols should you follow when greeting and communicating with the young man?

2- The gentleman speaks minimal English. How can you effectively communicate the location of his colleagues to the young man without causing confusion?

3- If you are unable to assist the gentleman, who can you contact for help?

4- How can you better prepare yourself to assist tour groups from a diverse range of backgrounds in the future?