SECTION A - True/False Questions

Question 1

Shortest operation time (SOT) sequencing is useful when there are cash-flow problems.

True

False

Question 2

Restaurant dining is an example of a pure service.

True

False

Question 3

Service organizations do not need operations management because no tangible product is produced.

True

False

Question 4

Higher variety allows for better standardization.

True

False

Question 5

A delay in the ‘Time to Market’ disproportionally delays the financial breakeven point.

True

False

SECTION B - MULTIPLE CHOICE

QUESTIONS

Question 6

Which is the correct sequence in order of decreasing process flexibility?

Continuous / line / batch / jobbing / project

Project / jobbing / batch / line / continuous

Jobbing / batch / project / continuous / line

Jobbing / batch / project / line / continuous

Question 7

Which is true for product layout?

Provides opportunities for specialized equipment

Has high flexibility

Makes it easy to introduce new products

Increases job satisfaction

Question 8

A taxi has …… than a bus service

higher variety

higher volume

lower visibility

All answers are correct

Question 9

Another term for Just-in-Time is

Lean manufacturing

Nissan method

Reverse engineering

Last-In-First-Out

Question 10

Which sequencing approach allows an important or aggrieved customer (or item) to be “processed” prior to others, irrespective of the order of arrival?

Customer Priority

LIFO

FIFO

Shortest operation time

Question 11

Inventory kept to allow different stages of processing to operate at different speeds and with different schedules is known as...

De-coupling inventory

Pipeline inventory

Anticipation inventory

Cycle inventory

Question 12

Which layout better describes a library?

Functional layout

Cell layout

Line layout

Fixed position layout

Question 13

A turkey farm that faces high seasonality in its demand decides to expand its offerings with chickens. Which technique is used to reconcile capacity and demand?

Demand management

Level demand

Chase demand

None of the answers is correct

Question 14

In which stage of Hayes and Wheelwright model of operations contribution do operations support the strategy?

Stage 2

Stage 3

Stage 4

Stage 1

Question 15

When we examine how worthwhile a product/concept is, we assess its...

acceptability

feasibility

vulnerability

variability