Question 6.

The solution to a conflict will vary depending on the type of conflict. How would you handle the following situations? Explain in detail the steps you need to take in each situation.

Question 7

What are the two stages in overcoming conflict?

Question 8

There are a number of points/steps that have been found to be helpful and useful when trying to negotiate a solution to a problem. Name 5 of them and explain each point:

Question 9

Effective communication skills are a must for you to solve any conflict situation. Name at least 4 points you need to be aware of to be effective:

Question 10

When talking to people in conflict situations there are a number of points you need to both be aware of and also able to document. What are the 7 main points that will make your job in finding a solution much easier?