Your Tasks

Question 1

There are a number of different situations where there could be conflict between colleagues. Name at least 6 of them and briefly explain each of them:

Question 2

There are also a number of ways that customers can feel they are in a conflict situation. Name 6 of the signs that they may show a conflict situation:

Question 3

There are a number of warning signs that may alert us to possible areas of conflict, both from a colleague or a customer. Explain both areas in detail:

Question 4

There are a number of times when a situation may “get out of hand” and pose a danger to customers and colleagues. Name and explain the 6 examples that were mentioned in these notes:

Question 5

What actions should you take in the event of noticing situations that could result in threatening conflict: