Question 11.
There is a commonly accepted/used method for dealing with all complaints: What are they and explain?
Question 12.
What are the attributes we need to be able to display to deliver a high level of customer service? Name and explain the 6 points mentioned in these notes:
Question 13.
Define what is meant by “an interpersonal conflict”, explain it with some examples.
Question 14.
What are the three main types of evaluation? Briefly explain each of them.
Question 15
In addition to focusing on goal-achievement, evaluations may also focus on what 8 points?
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