There is a commonly accepted used method for dealing with all complaints
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There is a commonly accepted used method for dealing with all complaints

Question 11.

There is a commonly accepted/used method for dealing with all complaints: What are they and explain?

Question 12.

What are the attributes we need to be able to display to deliver a high level of customer service? Name and explain the 6 points mentioned in these notes:

Question 13.

Define what is meant by “an interpersonal conflict”, explain it with some examples.

Question 14.

What are the three main types of evaluation? Briefly explain each of them.

Question 15

In addition to focusing on goal-achievement, evaluations may also focus on what 8 points?

Hint
Management Customer service is the direct interaction between a client who is purchasing the company’s services or goods with the sales representatives. This interaction cannot be under looked as it helps to enhance customer satisfaction. It helps to establish solid relationships with the customers such that they always have the urge to come back....

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