Section 2: Business skills
Task 5 ― Effective communication
Communication is vital in all interactions, particularly for successful team and client relationships in business.
Answer the following questions using the information from the topic notes in conjunction with your own research.
Task 5: Question 1
List a minimum of four (4) types of communication skills and explain why each is important for effective business communication.
Task 5: Question 2
(a) Explain why listening is so important for effective communication.
(b) List three (3) barriers to effective listening.
Task 5: Question 3
List five (5) tips to help someone communicate more effectively with different types of clients
(e.g. when dealing with a someone from a different cultural background, whose first language may not be English or a difficult client).
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