The iSharp Inc., a web-based consumer electronics direct marketing company, has acquired 15,000 new customers last year.
iSharp spent $180,000 for acquiring those new customers and the average purchase per customer is $120.
Assume that the proportion of variable cost is 55% of the revenue. Given the 12% discount rate and 35% retention rate, you can obtain the customer lifetime value of an average customer in Year 1.
From Year 2, we assume that:
Retention rate will increase by 6% each year.
Average purchase will increase by 7% each year.
Variable costs will decrease by 8% each year.
Complete the 4-year CLV sheet in Q4_CLV.
CLV Year 1: $42
CLV Year 2: _____ ____
CLV Year 3: ____ _____
CLV Year 4: ____ _____
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