PART G – MAKE BUSINESS DECISIONS

To begin this part, read the following email and its attachment, then complete the tasks that follow:

To: You

From: Gavin Stead ([email protected])

Date/time: Monday 3:56PM

Subject: Making Business Decisions

Attachment: Strategic Plan Summary.docx, Business Decision Report.docx

To You,

Now that you have gathered the information, analysed it and drawn conclusions I would like you to make some business decisions regarding what actions the organisation should take. This is the ‘Identify possible solutions’ step of the CBSA Decision-Making System Process.

Using the attached report template, I would like you determine possible solutions to meet the conclusions you have drawn on what needs to occur. These solutions:

 Must be consistent with organisational objectives, values and standards. Please refer to the attached Strategic Plan Summary document, and the organisation’s Business Plan. 

 Be backed up by reliable information/evidence to support the decision you have made. 

 Include a timeline of when it should be implemented, and by whom. You can utilise anyone within the Org Chart in the Business Plan for these tasks.

 Need to have one possible risk identified and assessed. You should use the organisation’s Risk Management Policy and Procedures as a guide

Once you have completed the report, I would like you to undertake the ‘Confirm solutions’ step of the CBSA Decision-Making System Process, by having a consultation meeting with the specialist/stakeholders to ensure that the solutions are agreeable to them.

Kind Regards,

Gavin Stead

Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

ATTACHMENTS

Strategic Plan Summary.docx

Mission statement: ‘Helping businesses to help themselves.’

Vision statement: ‘To become Australia’s largest business advocate.’

Core values

Our commitment is to:

 Implement innovation and excellence

 Provide ways to help customers grow so they are successful

 Empower and inspire our customers

 Behave honesty with respect for all individuals

 Act professionally with our customers and each other

 Continually pursue new knowledge and share this openly with others

Strategic plan 20XX

Strategic objectives for this year include:

 Acquiring five new clients per month

 Maintain 90% retention rate of our existing customers

 Grow our business financially by 25%

 Implement three new services for our clients 

 Grow our workforce to support new services and expected growth

TASK

Based on the email, complete the following tasks:

1. Make business decision recommendations

Using the given template, make business decisions to address each problem. Within the report you must:

 Provide a one or two sentence overview of what the report is designed to achieve

 Document four solutions (one for each problem) that are backed up by evidence/information, assigned to an individual/department for implementation, and include a timeline for completion

 Document four risks (one for each solution) and a risk assessment and contingency/mitigation measure for each

2. Consult with specialists/stakeholders.

Undertake a consultation meeting with the specialists/stakeholders where you need to present your solutions to the business problems, providing an overview of how you arrived at this solution, when and by whom the solution should be implemented.

You need to confirm the understanding of the consultation attendees and use questioning techniques and active listening to ensure that your solutions are achievable given the risks that have been identified.

During the meeting, your assessor will be looking to see that you can:

 Present complex information in formal situations using language, tone and pace appropriate for the audience and purpose

 Encourage discussion and apply appropriate listening and questioning techniques while consulting with attendees

 Seek feedback from consultation attendees for any improvements