PART C – DETERMINE INFORMATION REQUIREMENTS

To begin this part, read the following email and its attachment, then complete the tasks that follow:

To: You

From: Gavin Stead ([email protected])

Date/time: Friday 1:05PM

Subject: Communication Plan

Attachment: Information Requirements Report.docx

To You,

Based on the issues you have identified; what further information do you require to be able to analyse and discover the exact issues for the business problems identified? 

Can you please supply a brief report outlining what information you require using the attached template?

Kind Regards,

Gavin Stead

Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK

Based on the email and its attachment, complete the following task:

Develop the Information Requirements Report using the provided template. For each business issue you must specify:

 What the issue is

 How you identified the issue

 What additional information you will likely require to be able to help make a decision of how to resolve the issue

 How you will gather this information.

The information you require will be determined by the problems you have identified. As an example, if you have identified that staff members are not sure where policies and procedures are located and this is causing an issue as they aren’t following them, then you need to gather information as to why they don’t know, and/or why they aren’t following them. This could include having a meeting with the staff to determine why or having them complete a survey with specific questions to find out this information.